Mark helps organisations reduce operational cost and improve customer service by improving their operating models and information management.
He designs and delivers £multi-million IT-enabled business change and transformation programmes.
Redesigned project delivery and PMO at BMC. Helped pitch and win 2 major accounts (Talk Talk and Hastings Insurance) worth in excess of £10m. Personally delivered Hastings BPO programme.
Transformed Allianz from sending paper policies into a low-cost, fast, flexible, personalised multi-channel model that promotes intelligent cross-selling for a new online insurance brand: Your Cover.
Saved London Borough of Hackney £7m with enterprise-wide information management programme and new Target Operating Model (TOM) involving e-postroom, EDRMS, hot-desks and home-working.